Client Experience Flow Map

Designing a Seamless Journey for Your Clients

Number one inside a yellow circle.
Pink background with black and purple text listing onboarding processes, including welcoming email, contract and invoice, kickoff call with founders, and client dashboard access.
Number 2 inside a beige circle.
A presentation slide titled 'Communication' with bullet points about updates, feedback channels, and timelines.
Circle with the number 3 in the center.
Slide with a pink background and black text titled 'Delivery,' listing steps for project delivery including presentation, revision, and final handoff.
Number four inside a yellow circle against a black background.
Slide titled "Retention" with bullet points discussing follow-up email, referral program invitation, quarterly check-ins, and optional subscription packages.