Terms & Conditions

Introduction

These Terms & Conditions (“Terms”) govern all services provided by Lumina Works SVA. By engaging our services, you agree to comply with and be bound by these Terms.

Services

  • Lumina Works SVA provides strategic virtual assistance, boutique branding, and digital product design.

  • Services are tailored to client needs and delivered remotely.

  • Scope of work will be defined in a written proposal or agreement prior to commencement.

Client Responsibilities

  • Provide accurate and timely information necessary for project completion.

  • Maintain clear communication and respond to requests within agreed timelines.

  • Respect confidentiality and intellectual property rights of Lumina Works SVA.

Confidentiality

  • All client information, documents, and creative assets are treated as strictly confidential.

  • Lumina Works SVA will not disclose client data to third parties without prior consent.

Payment Terms

  • Fees are outlined in proposals or contracts and must be paid according to agreed schedules.

  • Late payments may result in suspension of services until payment is received.

  • All fees are non‑refundable unless otherwise stated in writing.

Intellectual Property

  • Lumina Works SVA retains ownership of original creative concepts until full payment is received.

  • Upon payment, clients receive usage rights as outlined in the agreement.

  • Clients may not resell, redistribute, or claim ownership of Lumina Works SVA materials without written consent.

Remote Work Policy

  • Services are delivered remotely using secure digital platforms.

  • Communication is centralized through agreed tools (email, dashboards, or messaging apps).

  • Clients are responsible for ensuring access to shared platforms and files.

Termination

  • Either party may terminate the agreement with written notice.

  • Fees for completed work remain payable upon termination.

  • Lumina Works SVA reserves the right to terminate services if Terms are breached.

Liability

  • Lumina Works SVA is not liable for indirect, incidental, or consequential damages arising from services.

  • Clients are responsible for decisions made based on deliverables provided.

Governing Law

  • These Terms are governed by the laws of Indonesia, where Lumina Works SVA is based.

  • Any disputes will be resolved under applicable local jurisdiction.